HELP CENTRE
Straightforward answers about ShopCiravo's plans, pricing, sales, finance, inventory, appointments, work orders, customer tools, security, and Partner Program.
Last updated: September 19, 2026ShopCiravo brings sales, invoices, quotes, customers, products and services, inventory, purchasing, expenses, appointments, work orders, accounts receivable and payable, multi-location operations, and reporting into one connected workspace. Available capacity and advanced capabilities depend on your plan.
ShopCiravo is proudly built in Canada. Public prices are shown in Canadian dollars, and the platform supports configurable GST, HST and PST structures. Businesses remain responsible for confirming their tax settings and obligations with a qualified advisor.
Essential includes sales, quotes, invoices, customers, expenses, payment reminders and basic inventory. Business adds appointments, advanced inventory, barcode tools, Accounting with A/R, A/P, Chart of Accounts, General Ledger and Balance Sheet, work orders, bank reconciliation, advanced reporting and greater team and transaction capacity. Pro includes everything in Business with higher limits, two included locations, enhanced backups and priority support. Essential customers can also add advanced modules individually.
Yes. Products and services can live in the same searchable catalog and appear together on a sale, quote or invoice. Services may use a unit and quantity or flat-fee pricing where those fields do not apply. Inventory tracking applies only to physical products.
Yes. A quote can be emailed with a PDF and a secure approval link. The customer can review and approve it online, while the business can monitor whether the quote is pending, approved, declined or expired.
The selected service determines how much time is required, and the selected worker further filters available time based on that worker's schedule, breaks and existing appointments. Staff can also add walk-in customers, reschedule bookings and track completed or cancelled appointments.
Yes. With Appointments & Services, authorized users can send consent-based SMS confirmations and cancellation notices. Email notifications remain included, while SMS uses prepaid segment packs and automatically pauses when the balance reaches zero.
Work orders help service businesses record the requested work, assign a worker, add services and materials, update job status, record customer sign-off and connect operational work with pricing and customer records.
Accounts receivable tracks money customers owe from invoices, while accounts payable tracks vendor bills and due dates. ShopCiravo posts eligible activity to the Chart of Accounts and General Ledger automatically, producing an as-of-date Balance Sheet without duplicating vendor expenses. The same accounting add-on includes a fixed asset ledger with straight-line depreciation and disposal tracking. Bank reconciliation remains a separate optional module.
Yes. Tracked products are deducted automatically. Depending on the plan, you can also manage restocks, purchase orders, stocktakes, transfers, barcode workflows, valuation, low-stock alerts, returns and other adjustments with movement history.
Yes. Pro includes two business locations, and additional locations can be added for a published monthly fee. Each location can maintain its own address, currency and tax configuration while managers retain combined visibility.
Yes. You can record payment methods and amounts against sales, invoices and eligible appointments. Where online payment is enabled, a secure payment option may also be offered. Invoice status and remaining balances flow into accounts receivable.
Yes. Each business can add its logo, select a brand colour and customize document headers and footers so invoices, quotes and related customer communications look consistent.
ShopCiravo includes practical reporting for sales, tax collected, income, expenses, cost of goods, gross profit, payment methods, top sellers and inventory value. Advanced plans add deeper operational reporting, including appointment and worker performance.
Yes. Choose an ISO currency, define one or two tax components with your own names and rates, and choose whether prices include tax. This supports GST, PST, HST, VAT, sales tax and other local structures. Members remain responsible for verifying settings against local law.
Yes. Each plan includes a stated number of team members, with additional seats available as a capacity add-on. Role-based access helps owners and managers control what team members can use.
Yes. Customer profiles bring contact details, purchases, invoices, quotes, payments, appointments, work orders, notes and lifetime value together where those modules are used.
ShopCiravo separates each customer workspace from other businesses and includes managed backup protection based on the selected plan. Retention and backup frequency are listed with the current plan details. See the Security and Privacy pages for further information.
No traditional installation is required. ShopCiravo runs in a modern web browser and is designed to work on desktop, tablet and mobile devices.
Yes. Approved accountants, bookkeepers, consultants, agencies and other business advisors can refer and help implement ShopCiravo. The program currently offers 20% of eligible net subscription revenue received during an attributed customer's first 12 months, subject to the electronically accepted Partner Program agreement.
